Free Shipping on orders over 50$

Customer Service

 

Creating an Account

  1. Click on -  My account or Login
  2. Click on - Create Account
  3. Enter required information and click submit
  4. Follow instructions on screen
  5. A confirmation email will be sent to your inbox in order for your account to be active you will need to click on the 'this confirmation link'
  6. You will then be redirected to your Account Dash Board where you will be able to edit your account information and enter in Billing and shipping addresses
  7. If you do not receive the email in your inbox check your spam folder

 From this moment you are registered and you can proceed to purchase from the Bhakti Shop

Caution!

Please check that the e-mail address you entered is correct. This e-mail will in fact be used as a user name on the Bhakti Shop and will be used for any operation connected to your account, including reports on the status of orders, automatic communications about order fulfilment  etc. If you enter an incorrect e-mail address, we will not be able to get in touch with you, and you will not have access to essential information regarding the status of your orders.
If your e-mail address should change, update it using the update page of personal data or, in case of difficulty, please contact our support: cutomersupport@bhaktievent.de


Shipping & Delivery

Currently we ship to various countries within the European Union and abroad please check the list to see if your country is on there. The shipping cost is calculated according to the destination and shipped via standard/registered mail. Once we have confirmation of funds we will begin the shipping process. Depending on your payment method this can take upto 3-5 days. When shipment is sent out an email will be sent to your inbox notifying you of this.

Countries shipped to:

  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom

Privacy & Security

The data necessary for the completion of an order is stored electronically. The customer hereby expresses his or her agreement. Bhakti event GmbH has taken all necessary steps to protect our clients information.

Returns & Replacements

The customer has right to return the ordered items if he or she does not like it, or if the article delivered is defective, broken or damaged due to handling or any other reason. “Bhakti event GmbH” will return the cost of returned articles back to the customer after receiving the articles. In case of damaged or broken or any other reason a customer wants to exchange the product, the customer has to inform “Bhakti Event GmbH” within 7 days of receiving delivery and then return the articles within the next 2 weeks. The customer has to bear the cost of shipment in case of returned articles. In case of exchange, customer gets newly replaced articles without any additional shipment charges. Use following address for return and exchanges:

Bhakti Event GmbH
Datenschutzbeauftragter
Am Geisberg 1 – 4
D - 65321 Heidenrod – Springen

Ordering

  1. To place the items you wish to buy in your shopping cart click on add to cart under the product
  2. You will be taken to you shopping cart, if you would like to continue shopping click on continue shopping or if you would like to check out click on proceed to check out
  3. In order to proceed to check out you need to be logged into your account
  4. Billing information - Choose the address you would like the goods shipped to and click on 'continue'
  5. Shipping Method - Shipping will be calculated for the destination
  6. Payment Information - Select the payment method and click 'continue', if you choose to pay by credit card please enter the details of your card
  7. Order Review - Check Order costs with tax and click on 'place order'
  8. Your order has been received - A screen will appear telling your order has been received. You can print a copy by clicking on print copy. You can also review the invoice by clicking on the invoice number

Payment and Pricing

Bhakti Event has 4 payment methods enabled for check out payment:

  1. Sofortueberweisung: Transfering of money from your account into the Bhakti Event GmbH account
  2. Lastschrift: Debit Order
  3. Credit Card
  4. Check / Money order

All prices are displayed with Vat as per Germany's policy

Books - 7% Vat

All other goods - 19%

Viewing Orders

To view an order you must be logged into your account

  1. Click on - My Account
  2. Click on - My Orders
  3. Then click on - View Order for the order you would like to review

Updating Account Information

To update your account information you must be logged into your account

  1. Click on - Account Information
  2. Enter the information you would like to change
  3. Then click on - Save to save the new information